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Frequently Asked Questions

• What is sellerfox and what's the benefit?

  sellerfox is an all-in-one analysis and optimization tool for Amazon sellers. It helps you to understand complex data, identify optimization potential, and unleash hidden potential to successfully optimize your products.

• Is sellerfox suitable for beginners?

  Yes, sellerfox is suitable for Amazon sellers of all levels of experience, from beginners to experienced sellers who want to optimize their business processes.

• Which marketplaces does sellerfox support?

  sellerfox supports marketplaces in Amazon’s Europe and North America selling regions, including Amazon.de and Amazon.com. The supported marketplaces overview shows which features are available on your marketplace.

• Is my data safe with sellerfox?

  sellerfox stores your data exclusively in Germany, with providers that hold ISO/IEC 27001 certification or a SOC 2 Type II report. sellerfox does not receive your Amazon password or 2FA code. Workspace roles determine which data and features team members can access.

• Can I try sellerfox for free?

  You can try sellerfox free for 30 days. Standard Plan allowances apply during the trial. Use your own catalogue to judge whether the analysis fits your tasks.

• Can I export my data?

  Yes, you can export all charts and tables as images or as CSV files.

• How can I connect sellerfox with my Amazon account?

  Connecting with your Amazon account is easy. After you have registered with sellerfox, you will go through a step-by-step process where you can link your Amazon account. You can undo the connection at any time. A detailed guide can also be found here: Guide

• Is the sellerfox team active as sellers on Amazon themselves?

  Markus Pfister was an active seller from 2016 to 2022 and has started a new e-commerce company since 2024. This company operates independently from sellerfox and is completely transparent. You can find all the information on his homepage markuspfister.de. Apart from this, no employees are active as Amazon sellers.

• What if I am not yet an active Amazon seller?

  To effectively use sellerfox, you need an active seller account in the "professional" plan. Register here to create a seller account on Amazon.

• Does sellerfox offer customer support if I have questions or problems?

  Yes, sellerfox offers customer support through a dedicated team of experts. You can contact us at any time by email or live chat if you have questions or problems.

• Can I create accounts for employees?

  Yes, you can add as many employees and clients to your workspace as you like. You can assign them different roles, such as administrator or read-only access. This way, you can customize access permissions for each workspace user individually.

• How often is the data in sellerfox updated?

  Updates depend on the data source. Keyword positions are recorded daily. The Search Term Analyzer uses loaded weekly and monthly reports from Amazon. The data refresh schedule in the documentation explains when other values appear.